June 10, 2022

Amazing and Instant Emergency Communication & Maintenance!! I have had to use the Desert Wide Emergency line three times during my stay in one of their homes and every time they have answered me immediately, no matter the time of day or week, with a very positive and friendly attitude! I was extremely impressed. Every time they were able to address my concerns, or problems, quickly and efficiently and all while keeping me in the loop with their hired maintenance company. Two of the times I called it was nothing too urgent, but was after hours or on a weekend, however, the third and most recent time I called was very urgent and am proud to share that it was taken care of quickly and stress free!:

On a Saturday afternoon (5/14/22) I realized that my Air Conditioner was not blowing any cold air out of the vents even though I could hear it turn on and run like normal. Timing was horrible, as it was during our first heat wave this year and the first day this year to break 100′ degrees (102′) outside. I realized it was going to be an emergency shortly after I had turned on all my ceiling, and a couple big box fans, and the temperature went from 79′ to 80′, even though my Air Conditioner was on and set to 75′ all day! I ended up calling the Emergency Maintenance line just after 4pm and was immediately answered by Laurie after the first ring!, She immediately paused her Saturday afternoon with her family and gave me her full and undivided attention. She was extremely professional, yet very friendly and positive at the same time. As soon as Laurie heard me say that my A/C wasn’t working she said that she would make a call right away and have someone there tomorrow. Sure enough, 15 minutes after I first called her, Laurie called me back letting me know that someone would be out to fix my A/C at 9am the next morning!! The next morning the gentlemen that came to fix my A/C found a giant block of Ice blocking the fan from blowing the Air throughout the vents. Apparently, the top of the line air filter for my allergies that I had purchased ended up working too well and got clogged up by all the dust, preventing air flow into the A/C… so the air wasn’t flowing fast enough to prevent ice from forming on the A/C. The friendly Maintenance guy removed the filter and turned the heater on to melt the ice. Within 30 minutes of being there he was able to remove all the ice safely from inside the A/C and get cold air flowing from all my vents! He waited for the temperature inside the house to drop a couple degrees before he called it good, and was out of there by 10am!

I was so impressed and grateful with how smooth and fast everything was taken care of! What a great staff! Thank you again Desert Wide!!

June 01, 2021

We have used Desert Wide for over fifteen years as property managers for our rentals. They communicate well and often with the owner on issues concerning our rentals.

November 18, 2019

Polly oversees our property and is doing an amazing job. She has been very helpful with our move in as well as keeping us in the loop with work that needs to be done around the house. We greatly appreciate knowing that she is working hard to make renting a house a pleasurable experience.

October 22, 2019

I am always please with this property management company. They always are quick to respond with any maintenance issues. I would recommend this company to anyone.

October 18, 2019

Staff is great at assisting. This was my first rental through an agency and not directly from a homeowner or complex. It was definitely different and I appreciated the patience from staff. They worked really hard to help with all of our maintenance needs during our rental agreement.

October 21, 2019

Hi Mark, I have been with Desert Wide Properties since 1985 and have had many different managers. Would like to take this great opportunity to give lots of thanks for the fantastic job that DWP has done on my unit in Pointe at South Mountain.DWP has gone beyond my expectations of management of my unit. We have had so many problems before and after the former tenants. DWP is always available to answer my questions and very responsive to my concerns; from new appliances, new HVAC and flooring and horrible infestations of cockroaches plus problems with the trash from the HOA. And on Friday a note to trim my palm tree which they found out that it is not on my property and notified the HOA.

July 31, 2018

Handyman showed up today as promised to take care of some of the needed repairs found after move in. Thank you for sending Jessie. He was thorough, professional and does quality work. He is a real asset to Desert Wide properties. Thank you all for your efforts in getting these repairs completed.

July 27, 2018

I wanted to take a second to reach out and commend Don for some great work. I worked with him for the first time this week and he did a tremendous job. We had an issue with our AC and he was prompt with the follow-up but he also did a great job of explaining the options, identifying how we might fix the problem in the most efficient way and even highlighted how we could use your vendor and get a quicker outcome without hurting our warranty on the new AC unit. I have worked with Desert Wide for a long time and he stands out in his ability to communicate and problem solve in a way that made it easy as an owner.I wanted to make sure that he was recognized for his good work and I hope to be able to work with him again in the future.

June 29, 2018

You guys are the best. I’ll have a little return favor for Desertwide as well. Some positive Yelp review action does companies good.Please give my thanks to everyone that assisted us with this rental yourself included, we very much appreciated everything and if the need arises in the future, will seek you out without hesitation.

June 21, 2018

Hello! Thank you for that contact information. I just want to give a big thank you to you guys for being so timely and prompt with the couple of issues we have encountered. Each time we called we have been treated so nicely and had our concerns taken care of by desert wide. When we had the scorpions in the beginning of our move in you guys had someone come and spray right away which put our family at ease. Recently our AC went out and a really polite and lovely young gentleman came and fixed it within a couple hours. Our family appreciates all the care and thank you for this!

August 18, 2017

Just wanted to send a quick note to the team at Desert Wide and thank everyone for their immediate attention to my inquiry. If there is anything else you need from me – please let me know.

August 18, 2017

Thanks! A pleasure having Desert Wide as our property manager. While the investment was not what we hoped, we appreciated your efforts on our behalf.

Oct. 7, 2015

Thank you so much Donna! It was a pleasure to meet you yesterday and I really appreciate all you’ve done and are doing for me. If I ever have a rental property again I will most certainly use Desert Wide and will highly recommend you and your staff to others! Thank you again!

Nov. 20, 2015

Lorrie, Thank you for your assistance. We have enjoyed living in this home for the last eight years, and we appreciate Desert Wide’s service as our property managers.

Dear April and the Desert Wide Team, Thank You so much fo all your support over the past 10 years. Thanks,

Dec. 18, 2015

Thank you so much for your help Lorrie. I’ve enjoyed the partnership as well

Dec. 21, 2015

Dear Ms. Baker, I appreciate your professionalism and all that Desert Wide has done for me over the past several years! Thanks very much.

Dec. 22, 2015

Lorrie, Thanks for the professional help over the years managing my property. Happy Holidays, and God bless.

Dec. 23, 2015

Dear Mark, Many thanks for your kind email and Lalitha would like me thank you immensely for all your good work on our behalf. Words fail to express how much this means to us. We will wait for the forms to come. Kindest regards,

Dec. 28, 2015

Good Morning! Laurie Ladd was by far the best Property manager I had assigned to me during my business relationship with Desertwide Properties. She was always professional and very helpful.

Dec. 31, 2015

Laurie, Thanks for keeping me updated. I very much appreciate the good job you do on my homes.

Jan. 4, 2016

Happy New Year, Araceli; Just to let you know the drywall work has been completed. The final painting was done this morning. The work done is a very professional job. Well done by the workers with precision. Thank you for helping us out with this.

Jan. 11, 2016

Hello Samantha, I’d like to say thank you for all your help and fast action. I would like to know if there’s a way to thank the owner as well just to let them know how I appreciate everything and the home or you can pass a message?Thank you again!

Jan. 14, 2016

Laurie, You have been very helpful, efficient and prompt with your responses to our emails and property issues. Thank you for your help and best wishes in your new position.

Jan. 19, 2016

Hi Laurie, Happy New Year!!!!!! I have just received the news that you will no longer be helping me with 1118-1. I wish you GREAT SUCCESS with your new adventures at Desert Wide Properties. Thanks again for all of your kind help and patience over the years with 1118- N. East Lane.

Jan. 20, 2016

Araceli, The guy who came out was great. Really nice while here and on the phone. Just wanted to pass that along because I appreciate it! He looked at the leaky sink and called his boss but said that he couldn’t fix it because there wasn’t a work order on it. He fixed the disposal and the running toilet. Thanks,

Jan. 21, 2016

Hej Lorrie, Thanks for the information and advice regarding final inspection, and the need for some sprucing up in light of the rental market. I do indeed appreciate the time and attention you have given to me and the home.And I look forward to sprucing up the home with your support! Sincerely,

Jan. 22, 2016

Erica, This is great, having two decent applicants. By the way, this revised application process is improved and extremely helpful, so thanks for making things better.

Jan. 22, 2016

Hi Laurie, I just wanted to give you positive feedback that I feel you have listened to me and as a result, the process is improved. Thank you, and I really appreciate it.

Jan. 26, 2016

Thank you Laurie!! You were absolutely wonderful. Wishing you best of luck in your new position!!

Hello Araceli, I just want to say Thank you for responding to my maintenance request n let u know everything is working out awesome. Reno connecting the loose wires in the fuse box fixed the lighting problem. The entire list was fixed. Please pass on a big Thank You to Peggy in allowing the fixes and replacing the water heater so quickly.

HI Araceli, Hi…Thanks so much for your fast attention to my garage problem. He said the chain was loose and he fixed everything up. I appreciate you,

Feb. 09, 2016

Hello Laurie, I just saw this and yes we would love to continue renting the house. The house is wonderfula nd everyone at desert Wide is so pleasant. The rental increase is fine no problem. Thank you so much and please extend our thank you to the owner. Best Wishes, Erin

Feb. 22, 2016

Desert Wide Properties have always been very helpful to us every time we had a request or any concerns. Samantha always does a great job at Property Management and handling concerns. I wish all Property Managers were like you. Thanks for all of your help Samantha and staff.

Feb. 22, 2016

Hi Donna, I appreciate the service your team has provided during the last couple years. Thank you to you and your team at Desert Wide.

Feb. 23, 2016

I appreciate the follow up. You and your team are awesome! It can be difficult & stressful owning property in another state. However, the staff at Desert Wide Properties makes it that much easier for us. It is very much appreciated! Your hard work & dedication to your clients goes a long way.

April 7, 2016

Thank you Donna, you are always so helpful!

Mar. 31, 2016

Thanks for following up on all that’s been going on. Thank you and DWP for all the hard work and communications. Thanks to the homeowners too. They were very pleasant to meet and truly concerned and interested in us as people and not just tenants with no faces. Kevin and Stephenie

June 1, 2016

Thank you for the service over the years. I especially wish to acknowledge Lorrie Baker for her stepping up over and over to provide incredible customer service.

June 2, 2016

Thanks ever so much for sorting that for us Araceli…nice to know our investment property is in safe hands!

June 2, 2016

I wanted to thank you for setting up the tree and shrub trimming at my rental. It went smoothly and really helped during our moving in process. I appreciate your professionalism and how quickly you got this done for me!

August 18, 2017

I have worked with Desert Wide Properties while renting a property. They were easily accessible anytime time of day I had a question or maintenance issue. The staff was always friendly, nice and accommodating. I always say it trickles from above. The manager who I had the pleasure of working with from when I first was assigned to them until I end up purchasing the property, has been awesome. Thank you Laurie and your staff. I will definitely refer you.