Amazing and Instant Emergency Communication & Maintenance!! I have had to use the Desert Wide Emergency line three times during my stay in one of their homes and every time they have answered me immediately, no matter the time of day or week, with a very positive and friendly attitude! I was extremely impressed. Every time they were able to address my concerns, or problems, quickly and efficiently and all while keeping me in the loop with their hired maintenance company. Two of the times I called it was nothing too urgent, but was after hours or on a weekend, however, the third and most recent time I called was very urgent and am proud to share that it was taken care of quickly and stress free!:
On a Saturday afternoon (5/14/22) I realized that my Air Conditioner was not blowing any cold air out of the vents even though I could hear it turn on and run like normal. Timing was horrible, as it was during our first heat wave this year and the first day this year to break 100′ degrees (102′) outside. I realized it was going to be an emergency shortly after I had turned on all my ceiling, and a couple big box fans, and the temperature went from 79′ to 80′, even though my Air Conditioner was on and set to 75′ all day! I ended up calling the Emergency Maintenance line just after 4pm and was immediately answered by Laurie after the first ring!, She immediately paused her Saturday afternoon with her family and gave me her full and undivided attention. She was extremely professional, yet very friendly and positive at the same time. As soon as Laurie heard me say that my A/C wasn’t working she said that she would make a call right away and have someone there tomorrow. Sure enough, 15 minutes after I first called her, Laurie called me back letting me know that someone would be out to fix my A/C at 9am the next morning!! The next morning the gentlemen that came to fix my A/C found a giant block of Ice blocking the fan from blowing the Air throughout the vents. Apparently, the top of the line air filter for my allergies that I had purchased ended up working too well and got clogged up by all the dust, preventing air flow into the A/C… so the air wasn’t flowing fast enough to prevent ice from forming on the A/C. The friendly Maintenance guy removed the filter and turned the heater on to melt the ice. Within 30 minutes of being there he was able to remove all the ice safely from inside the A/C and get cold air flowing from all my vents! He waited for the temperature inside the house to drop a couple degrees before he called it good, and was out of there by 10am!
I was so impressed and grateful with how smooth and fast everything was taken care of! What a great staff! Thank you again Desert Wide!!